Support Shipping

Shipping Info

dfohome.com is pleased to offer you faster delivery service through FedEx. We use FedEx Ground for shipments, with upgraded options available upon request. Please call us for shipping quotes at (252) 295-0404.

dfohome.com will process your order immediately after it has been placed. Brands that are carried in our warehouse are guaranteed to ship out same day, as long as the order is received before 3:00 pm EST Monday-Friday. All other brands will ship out in the allotted time specified on the product page itself. Some items are made to order and can take longer to ship.

Delivery to the U.S. and U.S. Territories

At check out if the shipping option you are looking for is not there please call (252) 295-0404 for additional rates.

For extra large orders (including large items and quantities), the shipping calculator may not accurately reflect the total shipping cost. While rare, there can be discrepancies in the shipping costs shown and the actual shipping costs. In these cases, the customer will be notified and the order will be held until we receive a response allowing us to process the order further.

†Excludes Overweight Items. Please view the shipping lead-time for each of your desired items before choosing Two-Day or Overnight delivery methods. Some items will not ship the same day the order is placed.

Delivery to Canada

At check out if the shipping option you are looking for is not there please call (252) 295-0404 for additional rates.

For extra large orders (including large items and quantities), the shipping calculator may not accurately reflect the total shipping cost. While rare, there can be discrepancies in the shipping costs shown and the actual shipping costs. In these cases, the customer will be notified and the order will be held until we receive a response allowing us to process the order further.

†Excludes Overweight Items. Please view the shipping lead-time for each of your desired items before choosing Two-Day or Overnight delivery methods. Some items will not ship the same day the order is placed.

Shipping Times

Please view the chart below to determine your transit time once your order has shipped. If your situation does not allow for ground shipment, please give us a call and we can offer upgraded and express shipping to ensure that your package arrives on time. Depending on the situation, there may be a shipping surcharge for shipments to Alaska, Hawaii, and other US territories. For shipments, to Canada, please select the FedEx Canada option during checkout.

Depending on the size and desired shipping destination of your order, we will contact you if any shipping issues arise. Certain orders scheduled to be shipped to remote areas may not be deliverable, or may incur surcharges. In either case, we will contact you personally to guarantee that your experience with DFOhome.com is satisfactory as possible.

If you would like a fast ship time, the options will show up in checkout and will be an extra charge associated with the expedited shipping. If you do not see an option at checkout please give us a call and we can give you a quote.

Economy Shipping

Shipping Outside the Contiguous U.S. and International Orders

Many of the products we carry are available for shipment outside the contiguous U.S., Canada, and internationally. For international orders, shipping costs will need to be calculated manually and may incur surcharges. Please allow an additional 48-72 hours for the manual calculations to be completed, at which time we will contact you to approve the charges on your credit card. Please note that all customs, brokerage fees, duties, and taxes are the responsibility of the customer. All international orders outside of Canada and the U.S. will have to have a U.S. billing address in order to process.

Address Change Policy

Please verify your email order confirmation that your shipping address is correct and call customer service immediately if you need to change the shipping address. In the event that you wish to change the shipping address once the order has shipped, there will be a fee to reroute the package. This fee will vary per order, depending on where the package is in transit and the desired location. Please avoid this fee by double checking the address on your order confirmation.

Cancellation Policy

At DFOhome.com, we do our best to process and ship orders quickly. Because of this, there is not always a lot of time between when an order is placed and when it is shipped. Please verify that your order is correct before placing it because once an order has shipped, we are not able to make changes or cancel it. If you need to change or cancel an order that has shipped, you will need to contact us for a return authorization. Customers are responsible for the return/rerouting shipping cost. For more information please see our Return Policy above.

Delayed or Refused Delivery

FedEx will make three attempts to deliver your packages to your house or shipment destination. If no one is there to receive the package, FedEx will leave a notice stating that they have made an attempt and when they will make their next attempt, as well as their contact information. If you prefer that your package is left at your door, you may leave a signed notice giving FedEx permission for your package to be left outside your home without a signature. After three unsuccessful delivery attempts by FedEx, packages will be sent back to DFOhome.com. In this case, the customer will be responsible for the full shipping costs as estimated by FedEx for reshipment.

All refused Deliveries are treated as a regular return. If you refuse a delivery of any order placed on DFOhome.com, the package will be returned to our warehouse. You will receive a refund for the merchandise and tax paid minus the return shipping charges. For more information please see our Return Policy above.

Damages

Although rare, shipping damages do occur. In the event that your product is damaged during shipping, please contact DFOhome.com immediately within 2 business days of receiving your order. We will work with you to identify and replace the damaged item(s) and will submit a claim directly to the shipping company. We will reship the damaged item(s) at no cost to you. We will process reshipment of items immediately, but we are not able to expedite the reshipment.

Lost Shipments

In the event of a full or partial lost shipment, please contact us within 2 business days from time of the shipment marked as delivered. We will work with you to identify and replace the lost item(s) and will submit a claim directly to the shipping company. We will reship the lost item(s) at no cost to you. We will process reshipment of items immediately, but we are not able to expedite the reshipment.

Tracking Your Order

You can find the shipping status of your order by clicking here, or you may contact us Monday-Thursday between 7:30a.m. and 5p.m. EST, and Friday between 7:30a.m. and 2:30p.m. EST, and we will be glad to check the status of your order for you. Updated tracking information is available after 6 p.m. daily.

Gift Items

Information regarding pricing and payment is not included on the invoice shipped with purchase. If you are purchasing a gift to be shipped directly to the recipient, we recommend notifying the recipient of the delivery.

Returns

If you are not satisfied with any purchased item, simply ship it back to us and we will credit you the amount of the purchased item minus our original shipping cost. You can send back anything you are not satisfied with, no matter what the reason. Please see our Returns page for details.