Hassle Free Returns
At DFOhome, you may return any new, unused, resalable items within 60 days of purchase. You don't like it? Then don't keep it! Please contact our customer service to get a return authorization number before sending any item(s) back in order for us to know what item(s) are being returned and in order to get your refund quicker. Please note that some item(s) ship directly from the manufacturer, so some returns will need to be sent back to a different address. Once we have provided a return authorization number, simply ship the item(s) to the return address provided, and we will credit you back the amount you paid for the product(s), minus our original shipping cost, once the item(s) is received. The shipping cost will be provided for you when you receive the return authorization. Please note that item(s) will be inspected upon return to determine if the item(s) are in resalable condition. If upon inspection the item(s) are deemed in unsalable condition, your credit will be subject to approval. All orders to Canada are not subject to Exchange or/and Return.
Upon receipt of returned merchandise, we will credit the amount you paid for the product(s), minus our original shipping cost. We will advise you of the amount of this shipping cost when the return authorization is provided. When returning or exchanging item(s) please keep the original packing. We are unable to send out a box or packaging for returns or exchanges. If you do not have the original packaging, you will be responsible for obtaining a new packaging and/or box.
Sunbrella® Outdoor Curtains Return Policy
As of June 25th, 2018, all Sunbrella® Outdoor Curtains orders are subject to 10% restocking fee of the original price, which will be deducted from your return upon receipt of the item(s).
We are proud to offer FREE Sample Swatches and FREE Sample Grommets. We encourage all customers to request samples before placing an order for any of our Sunbrella® or Extra Wide Outdoor Curtains!
Extra Wide, Made to Order, and Custom-Made Curtains Return Policy
All Extra Wide curtains are subject to 15% restocking fee of the original price, which will be deducted from your return upon receipt of the item. All Curtains with Stabilizing Grommets are subject to a 15% restocking fee of the original price, which will be deducted from your return upon receipt of the item. All Custom-Made Orders are handcrafted to your specifications and they cannot be cancelled, returned, or/and exchanged at any time.
Although rare, shipping damages do occur. If your item(s) arrives damaged, please contact DFOhome immediately. We will reship the damaged item(s) at no cost to you. Please be prepared to send in photos of the damages to the packaging of your shipment as well as the product itself. Receiving photos helps our customer service representatives understand your situation better and will help speed up the process of your return or exchange. We will work with you to quickly identify and replace the damaged item(s), and we will submit a claim directly to the shipping company. Please note that we are unable to expedite shipment on a replacement part or item.
DFOhome will allow you to exchange any unused, resalable item(s) within 60 days of purchase for a different product. Please contact our customer service before sending any item(s) back to exchange so that we know that item(s) are being exchanged and which item(s) to ship out for the exchange. Please note that some item(s) ship directly from the manufacturer, so we will provide the address to send the exchanged item(s). Once this information is given, simply ship the item(s) back to to the address provided and let us know what you would like to exchange the returned item(s) for. Once the returned item(s) is received, we will ship out the new item(s) to you free of charge. If the new item is more expensive, you will simply pay only the difference in price. If the new item is less expensive, you will be refunded the difference in price.
We guarantee our products to be free of defects in material and craftsmanship for up to one full year from the date of purchase. If an item is found to be defective within that time, DFOhome will gladly replace it or send the appropriate replacement parts at no cost to you. We stand by our products and our goal is for you to get maximum enjoyment out of your purchase. Please note that normal wear and tear and damage from improper use, storage, installation, or maintenance is not covered under this warranty.
DFOhome will ship to freight forwarding companies in the continental United States. However, in the event that a product is found to be defective that has been taken out of the country (including but not limited to these instances when freight forwarding companies ship to locations outside of the continental United States), the customer is responsible for all duties, taxes, and shipping charges incurred to get a replacement product. This includes shipping charges to get the defective product back to DFOhome and shipping charges to ship a replacement product to the customer out of the continental United States. If in the event the customer does not pay shipping charges, this warranty is void.
Address Change Policy
Please verify in your order confirmation that your shipping address is correct and call customer service immediately if you need to change the shipping address. In the event that you wish to change the shipping address once the order has shipped, there will be a fee to reroute the package. This fee will vary per order, depending on where the package is in transit and the desired location. Please avoid this fee by double checking the address on your order confirmation.
At DFOhome, we do our best to process and ship orders quickly. Because of this, there is not always a lot of time between when an order is placed and when it is shipped. Please verify that your order is correct before placing it, because once an order has shipped, we are not able to make changes or cancel it. If in the event you need to change or cancel an order that has shipped, you will need to contact us for a return authorization. Please see the Return Policy above for more information.
We back our exceptional products with exceptional customer service. Questions or comments? Please call us at (252) 295-0404.