We'll do anything it takes to make you happy!
We are happy to offer FREE economy shipping to All orders NO MINIMUM! (Continental United States only) At DFOhome.com, we do our best to get every order packed and out the door within 1-2 days. Many in-stock items ship the same day if ordered before 3 PM EST. Out-of-stock items, however, typically take additional 7-10 days for us to ship. For a better sense of how long your order should take to reach its destination once it's shipped, check our Shipping page. We do also offer expedited shipping; call us toll-free at (866) 208-7195 for quotes.
At DFOhome.com, our goal is 100% customer satisfaction! Our Money-Back Guarantee and Returns policy means never having to regret taking a chance on something you order from our sites. You don't like it? Then don't keep it! You may return any new, unused, resalable items within 30 days of purchase. Please contact our customer service to get a return authorization number before sending any item(s) back in order for us to know what item(s) are being returned and in order to get your refund quicker. Please note that some item(s) ship directly from the manufacturer, so some returns will need to be sent back to a different address. Once we have provided a return authorization number, simply ship the item(s) to the return address provided, and we will credit you back the amount you paid for the product(s), minus our original shipping cost, once the item(s) is received. The shipping cost will be provided for you when you receive the return authorization. Please note that item(s) will be inspected upon return to determine if the item(s) are in resalable condition. If upon inspection the item(s) are deemed in unsalable condition, your credit will be subject to approval. All orders to Canada are not subject to Exchange or/and Return.
Upon receipt of returned merchandise, we will credit the amount you paid for the product(s), minus our original shipping cost. We will advise you of the amount of this shipping cost when the return authorization is provided. When returning or exchanging item(s) please keep the original packing. We are unable to send out a box or packaging for returns or exchanges. If you do not have the original packaging, you will be responsible for obtaining a new packaging and/or box.
Made to Order and Custom-Made Curtains Return Policy
All Extra Wide curtains are made to order and are subject to 15% restocking fee of the original price, which will be deducted from your return upon receipt of the item. All Curtains with Stabilizing Grommets are subject to a 15% restocking fee of the original price, which will be deducted from your return upon receipt of the item. All Custom-Made Orders are handcrafted to your specifications and they cannot be cancelled, returned, or/and exchanged at any time.
Hardware Return Policy
All Versailles hardware items are subject to 25% restocking fee of the original price, which will be deducted from your refund upon receipt of the item(s). All Hardware items have to be returned in the original packaging and must be a resalable condition. Please note that item(s) will be inspected upon return to determine if the item(s) are in resalable condition. If upon inspection the item(s) are deemed in unsalable condition, your credit will be subject to approval.
Please check our return policy page for more information.